We use Royal Mail to dispatch orders and thus follow their timetable for posting orders. Due to the Covid Pandemic Royal Mail do not guarantee their Next Day delivery service and this can take up to 1 day longer.
Due to current Health & Safety restrictions time to dispatch orders can take between one and three days longer to process. This affects personalised products specifically as material handling rules are more strict.
|All indicative postage and packing prices shown on our product pages are for the single item dispatched by itself for delivery within mainland UK.|
UK Dispatch Options
If the item cannot be delivered then typically a card will be left informing you of the delivery attempt, you are then given options on how to receive the item, these options vary by region and you should check with your Local Royal Mail Services as to their options.
When selecting multiple products the shipping methods offered will only be the delivery methods available for all products in your basket i.e. if a Next Day Delivery product and Express Shipping Product are in the same basket only Express Shipping will be offered at checkout.
Free Shipping (Standard Delivery)
Faster Delivery – 1st Class post upgrade
|The item will be dispatched to mainland UK addresses using Royal Mail First Class post unless they are unavailable e.g. Weight or shape precludes this, when an equivalent service will be used.|
Delivery from Order for stock orders should typically take 3-4 working days in the UK however this is not guaranteed so please allow up to 14 days. Contact us after 7 days to ascertain your order status if you have not received it. Items requiring personalisation will typically take longer and an estimate for delivery is given on the relevant product pages.
Note: Delivery to Scottish Highlands, UK Islands and Northern Ireland can use this service however delivery may take longer, please check with Royal Mail for further details.
The item will be dispatched to mainland UK addresses using a Next Day courier service.
Using this service will enable personalised items to be delivered as fast as possible, they will be dispatched once manufacturer has completed using a next day delivery service.
Check individual Product Dispatch lead times to see how quickly a product will arrive e.g if a Product Lead time is 2 days you will receive your order in 2 Days + 1 day delivery = 3 Days from Order.
Next Workday Delivery (Mainland UK only)
Where available for Stock Items or personalised items.
If Next day delivery is selected and the order is received before 3.00 pm (1500 hours) (12.00 noon for personalised items) on a working day then it will be dispatched for delivery the next working day. This delivery option requires a signature on delivery thus cannot be left unattended nor delivered to PO Box addresses.
If received after 3.00pm on a working day or on a non-working day then the order will be dispatched for next day delivery the next available working day after receipt of order. E.g. if an order is placed for next day delivery on Monday evening the product will be dispatched on Tuesday for next day delivery on Wednesday.
Next Day Delivery Orders received at the weekend will be processed and dispatched Monday for delivery Tuesday. We use Royal Mail’s Special Delivery before 1.00pm for this service which guarantees delivery by 1.00pm the next day for stock items, Personalised Items are typically sent by Courier for delivery before 5.00pm next day.
Note: Express Delivery costs the same as it is dispatched using the same delivery method as our Next Day service. Products that are available for Express Delivery will take longer to arrive than Next Day Delivery as their processing cannot be done quick enough to achieve Next Day Delivery.
Note: Delivery to Scottish Highlands, UK Islands and Northern Ireland can use this service however delivery may take longer, please check with Royal Mail for further details
International & European postal Services
Our checkout system presents the shipping costs based upon the shipping address selected and the chosen shipping method. Based upon shipping from our offices in the UK. We offer the following options for delivery internationally
Shipping – European Addresses
The item will be dispatched from our office in the UK using Royal Mail’s International Signed for Service Airmail postal service.
Delivery from Order please allow up to 14 days. Contact us after 7 days to ascertain your order status if you have not received it. Airmail services are subject to stringent security and customs checks During peak postal traffic times delays may be expected, this is beyond our control. Stock Items ship for £12.95, Non-stock items (typically personalised items) ship for £19.95 inclusive of all taxes. Items will be dispatched Duties Unpaid (DDU) it will be the responsibility of the recipient to pay relevant duties and tax required by the recipient’s country.
Standard Shipping – International Shipping (Not Europe)
|The item will be dispatched from our offices in the UK addresses using Royal Mail’s International Signed for Service Airmail postal service.|
Delivery from Order should typically take between 6-8 working Days however please allow up to 14 days. Contact us after 8 days to ascertain your order status if you have not received it. Airmail services are subject to stringent security checks and during peak postal traffic times delays may be expected, this is beyond our control.
Items may be subject to Customs clearance in your Country, this may, depending upon your country, add a delay in the shipping time. Please check with your local authorities prior to order.
Economy Shipping – International addresses
Due to the long shipping timescales offered by low cost international shipping (typically 4-6 weeks minimum) we do not offer an international economy service, if you would like an item shipped via this method please contact us with details of what you would like shipped and will assist with prices and approximate timescales.
Express Delivery – European Shipping
We offer a single service to European addresses as there are few options that provide a cost effective solution to improve upon the timescales currently offered by our standard European shipping service.
Express Delivery – International (not Europe)
We offer a single service to International addresses as there are few options that provide a cost effective solution to improve upon the timescales currently offered by our standard International shipping service.
We are an internet based organisation and as such do not have a bricks and mortar shop thus we can only dispatch orders for delivery to your address or to an address of your choosing.
These Terms and Conditions are in addition to our standard terms and conditions
If the item is found to be out of stock due to an error we will advise you as soon as this is confirmed to see if you would like to cancel the order or await new stock. Occasionally Items are discontinued by our suppliers and no longer available in this instance a refund will be provided.
We reserve the right to refuse delivery to specific addresses both in the UK and internationally either due to an increased risk of theft or the address cannot be located.
We may deliver locally to our office by hand at our discretion if resource is available, it is sunny and it would be quicker than the dispatch method selected. If this option is used the delivery charges paid will still apply.
If a product specifies free delivery then we have incorporated the delivery cost within the product price and will ship the product via our chosen delivery method only; this will be irrespective of the method chosen during the checkout process. These products may be marked as free delivery or another easily identifiable method to identify there is no additional shipping/postage costs.
Weights of items detailed throughout the store are the shipping weights of the item and may not necessarily be the actual weight of the item which may be higher or lower than this weight.
Shipping costs are made up of the postage costs charged by our delivery agent, packaging costs and VAT. All items are securely packaged to ensure safe delivery. We tend to recycle packaging material although for security we typically use new outer packaging.
Personalised items are typically dispatched directly from our suppliers/engravers and as such are subject to their own delivery times (as stated on the relevant product pages)
Due to packaging constraints we may send multiple parcels when more than one item is ordered, we will endeavour to keep this to a minimum.
We use Royal Mail services to dispatch our goods and as such are reliant on their working days which are classed as Monday to Friday 0900 to 1700 hours excluding bank holidays. Goods ordered outside of these times will be dispatched on the next available working day.
Special delivery requests such as “leave in shed/ porch if not in” can only be honoured if you have this agreement in place with your local Royal Mail delivery agent. All such requests will only form part of our contract with you if accepted by us, in writing, prior to you placing an order through our web site.
In the event of a complaint or if you are in any way unhappy with the service or products, please let us know by calling us on 01344 420 936 or please e-mail [email protected] marking your email “Complaint”. Alternatively, you can write to us at our postal address.
- Goods that are received damaged should be notified to us within 14 days of receipt and returned within 30 days, we will use reasonable endeavours to get a replacement to you quickly.
- No Quibble Returns. If you are unhappy with the product you may return it to us within 30 days of purchase for a full refund as long as it is received by us in the same condition we dispatched it. You are responsible for the return postage and packing costs unless you have previously registered as a UK customer.
- Distance Selling Directive; if you change you mind you may return your item unopened for a full refund within 14 days of receipt. You are responsible for the return postage costs.
- Personalised Gifts; If you have made a mistake on your order please notify us as soon as possible, we may be able to correct it before it is processed and manufactured. If the item has been personalised as directed in your order then you will have to pay for the order or a reprint charge (if available). If there is a mistake and it is not as you ordered we will correct it or refund your order at our discretion.
- If on receipt you find you have made a mistake on your order please contact us as often we may be able to redo the personalised bit at a reduced fee.
- Registered Customers can return an item free of charge by using our Returns process available from ‘My Orders’ in your accounts page. (Only available to orders placed as a registered customer)
Within the European Union there is no extra duty or tax payable.
Deliveries outside the European Union may incur customs import or local taxes which will be charged by your postal delivery service directly to you if affected. We have no control over this and cannot refund or reimburse any such payment. Typically printed paper goods and those under a certain value (typically around £27) are unlikely to attract any taxes.
Orders to outside the European Community are exempt from UK Tax (VAT) Although shown on the emailed order confirmation and during checkout this portion of the goods price will be used to offset the additional postage costs. A full receipt will be dispatched with the goods indicating this unless the item is indicated as a gift, in which case, upon request, a receipt will be sent direct to the customer.
If you are sending your order directly to the recipients as a gift we can include a gift notelet, at no extra charge. Please use the Order Comments and Special Requests box on the Customer information/Delivery Details screen during checkout to let us know it is a gift being sent direct and include the words you would like on the notelet.