Shipping & Returns

We use Royal Mail to dispatch orders and thus follow their timetable for posting orders. 

All indicative postage and packing prices shown on our product pages are for the single item dispatched by itself for delivery within mainland UK.
  • All Items unless stated are dispatched from our Offices in the United Kingdom (UK).
  • All Express, Next day, Saturday, Courier and high value items with Free delivery options require a signature on delivery at the address provided thus cannot be left unattended, delivered to PO Box addresses or left with neighbours.
  • All Stock items shown on our web site are in stock and are available for dispatch from Berkshire in Great Britain.

Domestic Shipping Options

International Shipping Options

UK Dispatch Options

If the item cannot be delivered then typically a card will be left informing you of the delivery attempt, you are then given options on how to receive the item, these options vary by region and you should check with your Local Royal Mail Services as to their options.

When selecting multiple products the shipping methods offered will only be the delivery methods available for all products in your basket i.e. if a Next Day Delivery product and Express Shipping Product are in the same basket only Express Shipping will be offered at checkout.

Northern Ireland Exceptions

We can only use Royal Mail to ship to Northern Ireland as courier companys require us to maintain an IOSS number. The cost of this is excessive for us as a small business, sorry. 

Free Shipping (Standard Delivery)

The item will be dispatched to mainland UK addresses using Royal Mail 2nd Class or an equivalent Parcel postal service if the item is too large/heavy for Royal Mail Services.

Delivery from Order should typically take between 5 & 7 working days in the UK however please allow up to 14 days. Contact us after 7 days to ascertain your order status if you have not received it.

To Upgrade Shipping After you have placed an order please use this page(UK Postage Only)

UK Free Shipping

Shipping is Free to all UK addresses (Incl BFPO and Islands)

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Faster Delivery – 1st Class post upgrade

The item will be dispatched to mainland UK addresses using Royal Mail First Class post unless they are unavailable e.g. Weight or shape precludes this, when an equivalent service will be used.

Delivery from Order for stock orders should typically take 3-4 working days in the UK however this is not guaranteed so please allow up to 14 days. Contact us after 7 days to ascertain your order status if you have not received it. Items requiring personalisation will typically take longer and an estimate for delivery is given on the relevant product pages.

Note: Delivery to Scottish Highlands, UK Islands and Northern Ireland can use this service however delivery may take longer, please check with Royal Mail for further details.

To Upgrade Shipping After you have placed an order please use this page(UK Postage Only)

UK Shipping
Size Range
(grams)
Cost
Large Letter   £0.50
Parcel    £1.95

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Express Delivery

The item will be dispatched to mainland UK addresses using a Next Day courier service.

Using this service will enable personalised items to be delivered as fast as possible, they will be dispatched once manufacturer has completed using a next day delivery service. 

Check individual Product Dispatch lead times to see how quickly a product will arrive e.g if a Product Lead time is 2 days you will receive your order in 2 Days + 1 day delivery = 3 Days from Order.

To Upgrade Shipping After you have placed an order please use this page(UK Postage Only)

Express Delivery
   
     
    £7.95

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Next Workday Delivery (Mainland UK only)

Where available for Stock Items or personalised items.

If Next day delivery is selected and the order is received before 3.00 pm (1500 hours) (12.00 noon for personalised items) on a working day then it will be dispatched for delivery the next working day. This delivery option requires a signature on delivery thus cannot be left unattended nor delivered to PO Box addresses.

If received after 3.00pm on a working day or on a non-working day then the order will be dispatched for next day delivery the next available working day after receipt of order. E.g. if an order is placed for next day delivery on Monday evening the product will be dispatched on Tuesday for next day delivery on Wednesday.

Next Day Delivery Orders received at the weekend will be processed and dispatched Monday for delivery Tuesday. We use Royal Mail’s Special Delivery before 1.00pm for this service which guarantees delivery by 1.00pm the next day for stock items, Personalised Items are typically sent by Courier for delivery before 5.00pm next day.

Note: Express Delivery costs the same as it is dispatched using the same delivery method as our Next Day service. Products that are available for Express Delivery will take longer to arrive than Next Day Delivery as their processing cannot be done quick enough to achieve Next Day Delivery.

Note: Delivery to Scottish Highlands, UK Islands and Northern Ireland can use this service however delivery may take longer, please check with Royal Mail for further details.

To Upgrade Shipping After you have placed an order please use this page(UK Postage Only)

UK Next Day Delivery
  Cost

Small Items (Greeting Cards/CDs etc.)

Large Items

 

£5.95

£7.95

     

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International & European postal Services

Our checkout system presents the shipping costs based upon the shipping address selected and the chosen shipping method. Based upon shipping from our offices in the UK. We offer the following options for delivery internationally

Shipping – European Addresses

The item will be dispatched from our office in the UK using Royal Mail’s International Signed for Service Airmail postal service.

Delivery from Order please allow up to 14 days. Contact us after 7 days to ascertain your order status if you have not received it. Airmail services are subject to stringent security and customs checks During peak postal traffic times delays may be expected, this is beyond our control.  Small Stock Items (Greeting Cards, CDs & DVDs, etc. with Weight below 100g ) Ship for £7.95, Stock Items ship for £12.95, Non-stock items (typically personalised items) ship for £19.95 inclusive of all taxes. Items will be dispatched Duties Unpaid (DDU) it will be the responsibility of the recipient to pay relevant duties and tax required by the recipient’s country.

European Standard Shipping
Weight Range (g) Cost
0 – 2000 up to £19.95

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Standard Shipping – International Shipping (Not Europe)

The item will be dispatched from our offices in the UK addresses using Royal Mail’s International Signed for Service Airmail postal service.

Delivery from Order should typically take between 6-8 working Days however please allow up to 14 days. Contact us after 8 days to ascertain your order status if you have not received it. Airmail services are subject to stringent security checks and during peak postal traffic times delays may be expected, this is beyond our control.

Items may be subject to Customs clearance in your Country, this may, depending upon your country, add a delay in the shipping time. Please check with your local authorities prior to order.

Outside Europe Standard Shipping

Weight Range (g)

Cost

Greeting Cards. 

0-2000

0-200

£9.95

£14.95

 

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Economy Shipping – International addresses

Due to the long shipping timescales offered by low cost international shipping (typically 4-6 weeks minimum) we do not offer an international economy service, if you would like an item shipped via this method please contact us with details of what you would like shipped and will assist with prices and approximate timescales.

Express Delivery – European Shipping

We offer a single service to European addresses as there are few options that provide a cost effective solution to improve upon the timescales currently offered by our standard European shipping service.

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Express Delivery – International (not Europe)

We offer a single service to International addresses as there are few options that provide a cost effective solution to improve upon the timescales currently offered by our standard International shipping service.

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Personal Collection

We are an internet based organisation and as such do not have a bricks and mortar shop thus we can only dispatch orders for delivery to your address or to an address of your choosing.

Other Terms

These Terms and Conditions are in addition to our standard terms and conditions

If the item is found to be out of stock due to an error we will advise you as soon as this is confirmed to see if you would like to cancel the order or await new stock. Occasionally Items are discontinued by our suppliers and no longer available in this instance a refund will be provided.

We reserve the right to refuse delivery to specific addresses both in the UK and internationally either due to an increased risk of theft or the address cannot be located.

We may deliver locally to our office by hand at our discretion if resource is available, it is sunny and it would be quicker than the dispatch method selected. If this option is used the delivery charges paid will still apply.

If a product specifies free delivery then we have incorporated the delivery cost within the product price and will ship the product via our chosen delivery method only; this will be irrespective of the method chosen during the checkout process. These products may be marked as free delivery or another easily identifiable method to identify there is no additional shipping/postage costs.

Weights of items detailed throughout the store are the shipping weights of the item and may not necessarily be the actual weight of the item which may be higher or lower than this weight.

Shipping costs are made up of the postage costs charged by our delivery agent, packaging costs and VAT. All items are securely packaged to ensure safe delivery. We tend to recycle packaging material although for security we typically use new outer packaging.

Personalised items are typically dispatched directly from our suppliers/engravers and as such are subject to their own delivery times (as stated on the relevant product pages)

Due to packaging constraints we may send multiple parcels when more than one item is ordered, we will endeavour to keep this to a minimum.

We use Royal Mail services to dispatch our goods and as such are reliant on their working days which are classed as Monday to Friday 0900 to 1700 hours excluding bank holidays. Goods ordered outside of these times will be dispatched on the next available working day.

Special delivery requests such as “leave in shed/ porch if not in” can only be honoured if you have this agreement in place with your local Royal Mail delivery agent. All such requests will only form part of our contract with you if accepted by us, in writing, prior to you placing an order through our web site.

Complaints

In the event of a complaint or if you are in any way unhappy with the service or products, please let us know by calling us on 01344 420 936 or please e-mail sales@anniversaryideas.co.uk marking your email “Complaint”. Alternatively, you can write to us at our postal address.

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Returns Policy.

  • Goods that are received damaged should be notified to us within 14 days of receipt and returned within 30 days, we will use reasonable endeavours to get a replacement to you quickly.
  • No Quibble Returns. If you are unhappy with the product you may return it to us within 30 days of purchase for a full refund as long as it is received by us in the same condition we dispatched it. You are responsible for the return postage and packing costs unless you have previously registered as a UK customer.
  • Distance Selling Directive; if you change you mind you may return your item unopened for a full refund within 14 days of receipt. You are responsible for the return postage costs.
  • Personalised Gifts; If you have made a mistake on your order please notify us as soon as possible, we may be able to correct it before it is processed and manufactured. If the item has been personalised as directed in your order then you will have to pay for the order or a reprint charge (if available). If there is a mistake and it is not as you ordered we will correct it or refund your order at our discretion.
  • If on receipt you find you have made a mistake on your order please contact us as often we may be able to redo the personalised bit at a reduced fee.
  • Registered Customers can return an item free of charge by using our Returns process available from ‘My Orders’ in your accounts page. (Only available to orders placed as a registered customer)

Tax

Deliveries outside the United Kingdom may incur customs import or local taxes which will be charged by your postal delivery service directly to you if affected. We have no control over this and cannot refund or reimburse any such payment. Typically printed paper goods and those under a certain value (typically around £27) are unlikely to attract any taxes.

Orders to outside the United Kingdom are exempt from UK Tax (VAT) Although this may be shown on the emailed order confirmation and during checkout this portion of the goods price will be used to offset the additional postage costs. A full receipt will be dispatched with the goods indicating this unless the item is indicated as a gift, in which case, upon request, a receipt will be sent direct to the customer.

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Orders sent as Gifts

If you are sending your order directly to the recipients as a gift we can include a gift notelet, at no extra charge. Please use the Order Comments and Special Requests box on the Customer information/Delivery Details screen during checkout to let us know it is a gift being sent direct and include the words you would like on the notelet.

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